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Building the protective moat by brand building

Marcus Wolfgram • August 25, 2022

It can be difficult to distinguish your products and services from the competition in a crowded marketplace. Focusing on building brand awareness and converting your existing customers and targets into brand advocates is crucial to achieving this goal.


It sounds easy, doesn't it? Developing a competitive advantage will not always be simple, but it is essential for carving out a niche and expanding to meet your customers' needs.


Clarify your brand's core values


Use your brand values to guide every business decision, from marketing to operations; for instance, if sustainability is a core value, it must be reflected in your choices regarding suppliers, packaging, distribution, and the causes you support.


When your company's values shine through in your marketing and customer interactions, it's easier to connect with the right customers, which is essential for establishing strong relationships.


Develop a distinct personality for your brand.


Consider the characteristics you associate with your favorite brands. Apple is innovative, aspirational, and technologically advanced, whereas Ben & Jerry's ice cream is eccentric, laid-back, and reflects the founders' hippy roots. How do you want consumers to perceive your brand?


Should your brand's personality sound expert, professional, and upscale? Or would your audience respond more positively to a personality that is warmer, more approachable, and friendlier? No matter what you decide, your brand's voice and personality must be consistent across all channels. Ensure that your website, marketing materials, and social media posts all have a consistent aesthetic and represent your brand in a way that is easily recognizable.


Have a distinct brand identity


A part of establishing brand recognition is having a distinct visual appearance. The logo you employ, the style of your web content, and the design of your packaging all contribute to a broader audience's recognition of your brand.


Be creative with your design and choose a "visual identity" consisting of colors, fonts, and images that reflect your desired brand personality. If you can commission the images (design or photography) yourself, the result will feel more genuine; however, stock image libraries also offer a wide variety of options. Avoid cliché images that do not reflect your brand, and whenever possible, strive to establish a distinctive identity that will help you stand out in your market.


Differentiate your brand from its rivals.


Does your product differentiate itself from similar products offered by competitors? The more unique your offering can be, the better. You can differentiate based on features, price, customer service, etc. to ensure that you are the customer's top choice in this market.


There is also the option of creating your own niche, in which there are few competitors. To maintain this position of preeminence, it is essential to provide consistently high-quality service, maintain close relationships with customers, and remain at the forefront of your field.


Know your price and how it fits the needs of your customers.


Price can be a significant differentiator, so you must be aware of how your prices stack up against those of your competitors. Is your product less expensive than those of competitors? Or are you pricing your product at the highest possible level?


It is important to be clear about whether you're offering a premium, standard, or economy product and how this relates to your customers' brand expectations. Affordability will be an important selling point, so keep an eye on the competitiveness of your prices.


Develop a community of devoted brand advocates


Do you have a strong customer network, or is a competitor gradually gaining market share and undermining your position as market leader? This requires regular review and evaluation.

Customer relationships must be prioritized. Offer discounts and exclusive deals to your loyal customers in order to maintain their support. So that you are aware of what your customers desire from your brand, solicit comments and feedback. And convert your existing customers into brand advocates, so they refer you to the rest of their network in the real world.


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